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On a recent speaking trip I arrived at the Air Canada check-in at Heathrow (London) with what I thought was plenty of time - 3 hours before my 1.15 pm flight left for Vancouver (Canada) - only to be told they cant check me in as there is a problem with my ticket. Frantic phone call to my travel agent who at that point can't help as it is an airline issue. I am told by Air Canada that I need to go to Air New Zealand who were the issuers of the ticket.
No problem I say, where is Air New Zealand. Oh that is in terminal 2. Where is terminal 2? 15 minutes fast walk with all my luggage...
Now whether that is true or not is not the point of this article. Disaster came close. And I wonder, in the light of that potential disaster, how many business people have made changes to the way they do business.
Climate change alone demands we all analyse how we do business. And the threat of a world financial meltdown surely must make us all even more cognisant of the need for change.
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