Geoff's Blog

Watching Joel Klein address the National Press Club in Canberra (Australia) today I was struck by the validity and appropriateness of his message for today.

Joel is the New Yprk City Schools Chancellor and he has been charged with the task of reforming the NY school system to get better results.

Continue reading "Responsibility"

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So you think you live in a democracy? Democracy being defined as a government system where decisions are made in the interests of the majority of the people by the majority in an open manner.

Think again!

A recent article in the influential newspaper Continue reading "What Democracy?"

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I have noticed a trend lately to overuse technology.

And nowhere is it more prevalent than on websites.

Continue reading "Please Contact Us!"

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Recently I began sending birthday cards to many of my network contacts and clients. I use a web-based system (SendOutCards) that posts a real card in the mail with my message on it.

Continue reading "Prejudice or Fear!"

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Recent publicity about a certain football team in Australia records that the management has forbidden them to drink to excess at certain times during the week.

Sounds like an excellent move, doesn't it? I dont think so!

What ever happened to personal responsibility?

Here we have a group of grown men who need to be told (with penalties if they transgress) when they can drink .

Continue reading "How old are they?"

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The old saying used to be "when the going gets tough, the tough get going". And today no-one can argue that the going is tough!

Credit crunches, rising unemployment, and stock market fluctuations are the big three.

Continue reading "Being Flexible!"

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I read recently an article where the writer was giving tips for building relationships by phone.

What a joke!

Given the amount of the communication message that is visual - witness the enormous amount of "body language" material out there - it is not possible to build relationships by phone.

Continue reading "Relationhships by phone!"

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The Sky Is Falling! Or so many people are saying.

Phrases like Continue reading "The Sky Is Falling!"

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With all the focus on the world's current financial situation, particularly in the USA, it maybe is time to focus on what is important in business. And, in one word, it is TRUST.

Continue reading "Why Trust is #1!"

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There have been so many things written about change that I hesitate to contribute another blog. Yet I am almost certain that many people in small to medium businesses have given it scant thought.

Continue reading "Change - a perspective!"

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If you asked 1000 people what was the best way to promote business, 999 of them would say “word of mouth”! Without a doubt! Even educated people who are not in business can answer that one.

And it wouldn’t matter what country you were in.

Continue reading "Who Are They Kidding?"

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Recently a potential service supplier asked me to sign an agreement for a debit against my credit card for the monthly fee. As part of that agreement I was asked to agree to 2 extras - an Admin Fee and Credit Card Fee.

Continue reading "Fees, fees and more fees!"

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What does trust mean?

Have you ever had a BFO – to those who don’t speak abbreviations that is a Blinding Flash of the Obvious? Well I had one recently about the word TRUST.

And it came to me through the need to pay an account.

Continue reading "So What Does Trust Mean?"

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Isn’t it about time we deleted the words selling and sales from our vocabulary? 

Just look at the words – selling, sales, and salesmanship. The Macquarie Dictionary defines salesmanship as “skill in persuading people to buy”.

Continue reading "The Death of Selling!"

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